Q: What types of baits do you offer?
A: We offer a variety of baits, but we mainly offer wood shrimp.
Q: How do I place an order with your company?
A: You can contact us directly to place an order through our website, email, or phone. Our sales team will guide you through the process and assist you with any questions.
Q: What is your payment method?
A: We accept payments via bank transfer (T/T), letter of credit (L/C) and PayPal.
Q: Can I request samples before placing a bulk order?
A: Yes, we provide samples upon request for evaluation. Please contact our sales team to discuss your specific sample requirements.
Q: What are your shipping methods?
A: We offer a variety of shipping methods, including sea and air. The choice of shipping method depends on the urgency of the delivery and your location. We also work with reputable freight forwarders to ensure efficient and timely delivery.
Q: How long will it take for me to receive my order?
A: Delivery time varies depending on quantity, usually 45 days for products within 5,000.
Q: Do you offer custom or private label services?
A: Yes, we offer custom services including private labeling and packaging customized to your brand requirements. Please contact us to discuss your custom needs.
Q: What is your quality control policy?
A: We have strict quality control procedures to ensure that all products meet our high standards before shipment. We perform thorough inspections and tests during production and before shipment to guarantee product quality and reliability.
Q: What should I do if there is a problem with my order?
A: If you encounter any problems with your order, please contact our customer service team immediately. We will quickly resolve any issues and ensure your satisfaction.
Q: How can I contact your customer service team?
A: You can contact our customer service team via email at Nicole@feilefishing.com or phone at +86-13812386665. Our team is here to assist you during business hours and answer any questions or concerns you may have.
